Questions

More like answers.

When starting any design project everyone has questions. We make it a point to be up front about how we work. It's something we don't see a lot of people doing, but it makes all the difference! Everyone starts with the same questions.

Websites

How do you keep your prices so low?

We have honed our skill and tools which allows us to design quickly and helps us avoid developer costs. A lot of people will tell you that you need more than you do or that it's harder than it is. We keep it simple and that keeps more money in your pocket.

What do you build on?

We design our sites from scratch with good ol' HTML & CSS. Of course we use tools that let us do it ridiculously fast and clean and no it's definitely not Wordpress.

I need pictures. Can you help?

You betcha. We charge a base fee for our time and then a small fee for each item you need photographed. Check out super simple pricing.

Can you change my existing site?

We know you can put a lot of work into building a site before you decide you need some help, but trust us, you'll be glad we start fresh. If you already love the way your site has started, but just don't have time, we'll work with that and just add a little magic. We will have to start over, but you'll be glad we did.

Can I get custom email?

For sure! It's nothing complicated and it's listed in our pricing.

Do I need a domain?

Yep. If you have one, we can transfer or point it to your new site. If you need one, we can help too. Most are only $12 a year. Not so scary, right?

Do you offer ongoing site management?

We are always here to help. Most edits to your site are easily done yourself, but if you ever get stuck we getting help won't cost much.

Communicating

Share your ideas at the start.

If you have a specific vision or image in your mind of what you want or hope something will look like, make sure to share the details of your idea as best you can at the beginning of a project. This way you can avoid being disappointed when your exact vision is not delivered, even if what your designer provided is a good option. If your team or designer thinks your idea won’t work, sharing it at the start will give them opportunity to explain why it won’t work so everyone can move in a better direction.

Be frank.

When it comes to your budget, timeline, or your expectations, share as much as you can. We understand that not everything needs to be a masterpiece. But we need to know what parts are really critical to you and where we should invest our time; and where it’s okay to save time and money. Clients can feel “robbed” if something took much longer and therefore was more expensive than planned. On the other hand, it takes time to do our best work, so let us know when you want that.

Let us control the visuals and wording.

Our best work happens when we drive both the design and words. Many clients think they’ll just supply the words for a web site to save money, but the result is never as strong as when we can work on the complete messaging simultaneously. Sure you should supply content, but give us room to package it perfectly.

Don't rush.

Sometimes deadlines pop up, but when you can plan ahead and make sure you are giving your designer time to think about the big picture and make sure details are worked out, you will almost always get better results.These tips will help you save money by allowing us to work more efficiently.

Have one point person.

It’s hard when we get conflicting feedback or people just raising questions. We understand that multiple people often have to review and sign-off on something. But it’s most efficient when one person is filtering the feedback to us.

Organize your information.

Keep updates grouped together and organized. Performing content updates a little at a time takes longer overall then doing them all at once. Every time we get restarted by logging back into your site and refocusing on your content takes time. It’s easier to make several updates when they are all together rather than 10 emails with 1 modification each.

Clarify your edits.

Present changes clearly, rather than making your designer dig all over to find what you want to change. Write it out clearly. For example, “on the home page, change paragraph 3 from “…” to “…”,” or use a different text color for your changes.

Describe the problem, not the solution.

For example, rather than say “make the text bigger, bolder and blue” say “this text is really important and needs to stand out more.” When we get a string of very specific design requests, they often don’t all work together. And by the way, statements like, “make it pop” are the worst.

Trust your designer.

If your designer is asking questions and pushing you for information it’s so that we know we are going in the right direction. Marketing, user experience, brand positioning and your business goals all influence design. Knowing details about you and your company helps guide us to the right solution for you.

Listen and learn.

Let us educate you about some of the many peripheral issues that factor into a design. For example, we might make decisions about the web site layout so that it will look good on both desktop and mobile devices. Or, we may make recommendations about email open rates that may be affected by your graphics.

Borrowed from Visible Logic

Ha! Gotcha!

We hate facebook with a burning passion.

Really, we hate all kinds of social media, but you can follow our Instagram if you'd like to see nice images ever so often.

We don't promote ourselves. Just the people and places we love.