QUESTIONS?

We have answers.

When starting any design project everyone has questions. We make it a point to be up front about how we work. It's something we don't see a lot of people doing, but it makes all the difference!

Websites

How do you keep your prices so low?

We have honed our skill and tools which allows us to design quickly and helps us avoid developer costs. A lot of people will tell you that you need more than do or that its harder than it is. We keep it simple and that keeps more money in your pocket.

What do you build on?

We build on Webflow. It'll rocks your socks off...and ours!

All of your prices say "starting at"... so what will I actually pay?

Our prices include the first rendition of your website. They assume you will provide all digital media, site copy, logos, and will not want any customization or have any special needs. If your situation is complicated or goes outside of this, we charge a flat rate of $75 an hour.

Do you offer changes after the first rendition?

Yes. We charge $75 an hour on top of the base price of your solution. Most clients do not need more than a few hours of additional work. However, the amount of customization and changes you desire are all up to you.

I need pictures. Can you help?

You betcha. All design services are $75 an hour. We'll take images for your site, menu, social media, what ever you need.

Do I need web hosting?

No. We use products that handle that for you. It's one way we save you money and hassle. That stuff is a huge pain. We take care of all that for you. You will just pay $20 to $35 a month keep your site on the web.

Can you change my existing site?

If your site was built on Webflow, yes! If not, then no cigar.

Can you transfer my existing site? Can I transfer the site you guys build somewhere else?

If your site is currently with another company like Wix, Squarespace or Weebly we could re-build your site, but could not transfer it.

One awesome thing about Webflow is that you can export your code. This means you can take your website to any developer and they'll get it up and running. That said, you lose all control of your site and rely on them for every little thing. We want to give you as much control over your site as you want.

Can I get custom email?

For sure! It's nothing complicated and it's about $10 a year. Ask us about more.

Do I need a domain?

Yep. If you have one, we can transfer or point it to your new site. If you need one, we can help too. Most are only $12 a year. Not so scary, right?

Do you offer ongoing site management?

We’re so glad you asked! We have several options for maintaining your website. From training to monthly management, we’ve got your back. We can be your design team and you only pay for how much you need. It's waaaay cheaper than hiring someone. Take a look at our Pricing.

Media

What kind of media can you help with?

We can do photos, including but not limited to:
Staff, Products, Family, Events, Social Media etc..

We can do videos, including but not limited to:
Promotional, Event Footage, Biography/About, Scenic

What do you shoot with?

A freakin’ 12 gauge what do you think?! But for real, both of us proudly shoot on Sony a6000’s and various lenses. You'll love your images.

Communicating

Share your ideas at the start.

If you have a specific vision or image in your mind of what you want or hope something will look like, make sure to share the details of your idea as best you can at the beginning of a project. This way you can avoid being disappointed when your exact vision is not delivered, even if what your designer provided is a good option. If your team or designer thinks your idea won’t work, sharing it at the start will give them opportunity to explain why it won’t work so everyone can move in a better direction.

Be frank.

When it comes to your budget, timeline, or your expectations, share as much as you can. We understand that not everything needs to be a masterpiece. But we need to know what parts are really critical to you and where we should invest our time; and where it’s okay to save time and money. Clients can feel “robbed” if something took much longer and therefore was more expensive than planned. On the other hand, it takes time to do our best work, so let us know when you want that.

Let us control the visuals and wording.

Our best work happens when we drive both the design and words. Many clients think they’ll just supply the words for a web site to save money, but the result is never as strong as when we can work on the complete messaging simultaneously. Sure you should supply content, but give us room to package it perfectly.

Don't rush.

Sometimes deadlines pop up, but when you can plan ahead and make sure you are giving your designer time to think about the big picture and make sure details are worked out, you will almost always get better results.These tips will help you save money by allowing us to work more efficiently.

Have one point person.

It’s hard when we get conflicting feedback or people just raising questions. We understand that multiple people often have to review and sign-off on something. But it’s most efficient when one person is filtering the feedback to us.

Organize your information.

Keep updates grouped together and organized. Performing content updates a little at a time takes longer overall then doing them all at once. Every time we get restarted by logging back into your site and refocusing on your content takes time. It’s easier to make several updates when they are all together rather than 10 emails with 1 modification each.

Clarify your edits.

Present changes clearly, rather than making your designer dig all over to find what you want to change. Write it out clearly. For example, “on the home page, change paragraph 3 from “…” to “…”,” or use a different text color for your changes.

Describe the problem, not the solution.

For example, rather than say “make the text bigger, bolder and blue” say “this text is really important and needs to stand out more.” When we get a string of very specific design requests, they often don’t all work together. And by the way, statements like, “make it pop” are the worst.

Trust your designer.

If your designer is asking questions and pushing you for information it’s so that we know we are going in the right direction. Marketing, user experience, brand positioning and your business goals all influence design. Knowing details about you and your company helps guide us to the right solution for you.

Listen and learn.

Let us educate you about some of the many peripheral issues that factor into a design. For example, we might make decisions about the web site layout so that it will look good on both desktop and mobile devices. Or, we may make recommendations about email open rates that may be affected by your graphics.

Borrowed from Visible Logic